Domestic Shipping (USA)
Climbing Gear Inc offers a variety of shipping options on all U.S. orders. Orders placed before 1pm EST are usually shipped the same business day. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Please note that while USPS 2-3 Day Priority is fast and usually ships samebusiness day, the arrival time is not guaranteed. If you need a guaranteed arrival time, we suggest using one of the UPS delivery options. All orders over $700 require a signature upon delivery.
Climbing Gear Inc offers international shipping by USPS Air Mail to most international countries. Typical transit time is between 6-10 days, but occasionally items can experience customs delays of several weeks. In transit tracking is not provided for your package, we can only confirm delivery.
Calculating Your Order Cost in a Foreign Currency
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
For the saftey of all of our customers, Climbing Gear Inc cannot accept returns on any climbing gear. We can however provide a free exchange or issue a full refund (excluding shipping costs) for all non-clearance NON-CLIMBING items received within 30 days of when the items were shipped, provided the items are unworn, unwashed, with all original tags attached, and free of defects. Items received after 30 days but within 60 days will qualify for store credit. For exchanges, you may still return the item within 30 days of when you received the exchanged item. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.
Returning an order for Exchange or Refund
If the item/s you are returning meets the above criteria, you may return it to:
Climbing Gear Inc
P.O. Box 391
Teton, ID 83451
Please include a copy of your invoice or a note with your name and or order number / invoice number. Let us know if you would like to receive a refund or an exchange. If you are exchanging a product, please let us know what items you would like to exchange for. You may send returns to Climbing Gear Inc without contacting us. Please note that refunds and exchanges may take a little longer to process during the Christmas season. If your exchange is urgent, please notify us by logging into your Climbing Gear Inc account online or through our Contact page. You may also call us using our toll free number.
For the holiday season, Climbing Gear Inc will extend the period allowed for returns to accept all non-clearance items purchased after November 1st to be returned for a full refund by January 7th, or 30 days after the purchase date, whichever is later.
We do not accept returns on clearance items unless the item is defective. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. All merchandise sold at a 30% or greater discount is considered a clearance sale.